Latest News

12th Jul

Staff Training day

 

IN ORDER TO PROVIDE YOU WITH THE VERY BEST CARE, ALL OF OUR DOCTORS, NURSES AND STAFF NEED TO KEEP THEIR KNOWLEDGE AND SKILLS UP TO DATE. ALL SURGERIES IN WINDSOR ASCOT AND MAIDENHEAD (WAM) HAVE REGULAR TRAINING SESSIONS THROUGHOUT THE YEAR AND ALL PRACTICES ARE CLOSED DURING THESE TIMES.

The forthcoming training afternoon is Wednesday 13th July 2022

On these days the Practice closes at 12.30 and re-opens at 8.00am the next day.
At all times when the Practice is closed emergency advice and assistance is available by calling 111.

1st Jul

Patient Parking (Claremont Surgery)

Patient Parking at The Cedars Surgery and Claremont Surgery from Monday 4th July 2022 - with the redevelopment of the Magnet Leisure Centre site due to start and all existing public parking now being handed over to the developers we have re-located our staff parking to allow patients, whilst on-site, use of the existing staff parking in front of the two surgery's (1 hour limit applies).
Vehicles and contents are left at owners risk.
29th Jun

Staff Training day

IN ORDER TO PROVIDE YOU WITH THE VERY BEST CARE, ALL OF OUR DOCTORS, NURSES AND STAFF NEED TO KEEP THEIR KNOWLEDGE AND SKILLS UP TO DATE. ALL SURGERIES IN WINDSOR ASCOT AND MAIDENHEAD (WAM) HAVE REGULAR TRAINING SESSIONS THROUGHOUT THE YEAR AND ALL PRACTICES ARE CLOSED DURING THESE TIMES.

The forthcoming training afternoon is Thursday 30th June 2022

On these days the Practice closes at 12.30 and re-opens at 8.00am the next day.
At all times when the Practice is closed emergency advice and assistance is available by calling 111.

28th Jun

Claremont Surgery Parking

The long-awaited redevelopment of the Magnet Leisure Centre site will begin this Friday 1st July with hoarding going up for phase 1 of the project.

This does mean that the existing patient parking arrangements will come to an end, however, we hope to finalise plans with RBWM over the next 48 hours that will allow our staff to park in what was the old TenPin site - allowing our patients to utilise the current staff parking in front of both The Cedars Surgery and Claremont Surgery.

As soon as arrangements are confirmed we will update you here and on our website.

 

https://www.rbwm.gov.uk/news/st-cloud-way-regeneration-scheme-start-soon-maidenhead-car-park-close

17th Jun

Power cut Holyport

  1. Due to a powercut Holyport surgery has been closed and all face to face appointments have been moved to Claremont surgery.

 

if you are unable to make your appointment in Claremont Surgery please give us a call on 01628 624469

 

all fixed and working again thanks SSE

1st Jun

Healthcare services over the Platinum Jubilee bank holiday weekend

As local areas Frimley Health and Care prepare to celebrate the Queen’s Platinum Jubilee (2-5 June), the NHS is encouraging people to think and plan ahead, celebrate with care and know what services are available if you need medical advice over the extended weekend (2-5 June).

The Platinum Jubilee is expected to be a busy time for the NHS, but with a few simple steps people can plan ahead and avoid unnecessary trips to the local A&E departments as wait times will be long.

  • Check if you need to order/collect repeat prescriptions for any regular medications.
  • Stock up on self care essentials like painkillers, plasters. A well-stocked medicine cabinet can make a huge difference to your life if you or someone at home is feeling poorly or has suffered a minor injury.
  • Celebrate with care and if you need medical advice think NHS 111 online first nhs.uk. You will be waiting longer if you visit A&E so please consider the alternatives.
  • Check what local pharmacies are open 2 and 3 June. Click here to view opening times, or search for your nearest pharmacy using your postcode via this Google map. Please note that the pharmacies listed below should be open, as shown – and that their opening hours vary. The details are correct at the time of publishing but are subject to change.

Dr Huw Thomas, GP and Clinical Chair for NHS Frimley CCG, said: “The Platinum Jubilee weekend is going to be a great celebration.

“GP practices and some pharmacies will be closed on Thursday and Friday (2 and 3 June), so we are urging people who take regular medication to check they have enough to last. Forgetting to take medication can have serious health consequences for some patients.

“If you’re organising street parties or heading off to local celebrations across local parks and other attractions, be prepared for minor accidents.

NHS services like A&E will be very busy so help us help you to get seen quicker.

“Remember to think NHS 111 first. You can call NHS 111 or visit https://111.nhs.uk/ 24 hours a day, 7 days a week. You will be directed to the most appropriate health service in a timely and safe way. This may include a booked arrival time at the local Minor Injuries Unit in Bracknell or A&E department if your condition is more serious.

“Please note that A&E will manage patients based on their clinical need during times of significant demand.”

Below is a list of healthcare services open over the long weekend. You will be waiting longer if you go to A&E, so please consider the alternatives:

Minor Injuries Unit

The Minor Injuries Unit at Brants Bridge, London Road, Bracknell, RG12 9RT, can help with a range of minor injuries such as sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings.

Open every day from 8am to 8pm including Bank Holidays. X-ray services are available 6 days a week (Sunday to Friday’s, not available on Saturday’s).

Pharmacy

Pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains. If symptoms suggest it’s more serious, they will ensure you get the help you need.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

For convenient support close to your home – think pharmacy.

Click here for details of local pharmacy opening times on 2 and 3 June, or search for your nearest pharmacy using your postcode via this Google map.

Worried about the health and wellbeing of a child

Unsure if you should stay at home with a sick child or need to see someone?

Visit the NHS Frimley Healthier Together website. Designed by local experts the website provides support to parents and carers to help them manage a range of common childhood illnesses.

If you are worried about the mental health and wellbeing of a child or young person, the website provides information and support of local services available that can offer support.

https://frimley-healthiertogether.nhs.uk/

Mental health support

We understand it is a difficult time for many. If you are feeling worried about your mental health there are number of services available, visit Mental Wellbeing | Frimley Health and Care.

If you are in a mental health crisis, you call 111 or text Shout to 85258. Shout is a free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.

Dental care

If you think you need urgent dental treatment, call your regular dentist. If you cannot reach your dentist or you do not have one, use the NHS 111 online service. If you need an appointment, this will be arranged at an urgent dental care centre.

Emergency Department or calling 999

Only for very serious or life threatening situations. This includes:

  • loss of consciousness
  • a sudden confused state
  • fits that are not stopping
  • chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions (anaphylaxis)
  • severe burns or scalds
  • stroke
  • major trauma such as a road traffic collision
  • feelings of self-harm or suicide

Less severe injuries can be treated at the Minor Injuries Unit at Brants Bridge, London Road, Bracknell, RG12 9RT. If you’re unsure remember to think NHS 111.

Visit the Frimley Health and Care website for details of local healthcare services.

28th May

Patient Participation Group (PPG) Virtual General Meeting 15th June at 7pm

We would like to invite patients from Claremont and Holyport Practice to a meeting with representatives from the Practice (Practice Manager and one of the Partners) on 15th June at 7 pm. This is the first general meeting since the Pandemic and whilst in the past these meetings have been face to face for the time being we are going to try a Virtual meeting using Microsoft Teams.

The purpose of the meeting is to receive an update from the Practice and to share patients’ issues and concerns. We would like to hear from you what areas you would like to cover at the meeting.

If you would like to join the meeting, please Email Amanda Button on dna.button@gmail.com so we can send the invite link from MS teams. Also let us know what areas you would like covered and any questions you would like to ask the surgery team. (These need to be of a general nature as we cannot deal with individual cases or medical issues).

Sandy Slattery – Chairperson PPG sandy.slattery@btinternet.com

Penny Cole – pacole@btconnect.com

Amanda Button – dna.button@gmail.com

16th May

Clinical software issue

09:15 16-05-2022

This has now been resolved

 

8:02am 16-05-2022

Due to a clinical software issue we are unable to see or book patient appointments at the moment please check back here for updates. 

 

We are sorry for any inconvenience caused

28th Apr

Training

IN ORDER TO PROVIDE YOU WITH THE VERY BEST CARE, ALL OF OUR DOCTORS, NURSES AND STAFF NEED TO KEEP THEIR KNOWLEDGE AND SKILLS UP TO DATE. ALL SURGERIES IN WINDSOR ASCOT AND MAIDENHEAD (WAM) HAVE REGULAR TRAINING SESSIONS THROUGHOUT THE YEAR AND ALL PRACTICES ARE CLOSED DURING THESE TIMES.


The forthcoming training afternoons for 2021-22 are as follows:
• Thursday 28th April 2022
• Wednesday 25th May 2022
• Thursday 30th June 2022


On these days the Practice closes at 12.30 and re-opens at 8.00am the next day.


At all times when the Practice is closed emergency advice and assistance is available by calling 111.

13th Apr

Your GP Practice will be closed on the following days:

Friday 15 Apr 2022 : Good Friday

Monday 18 Apr 2022 : Easter Monday
Monday 2 May 2022 : Early May Bank Holiday
Thursday 2 Jun 2022 : Spring Bank Holiday
Friday 3 Jun 2022 : Platinum Jubilee Bank Holiday
Monday 29 Aug 2022: Summer Bank Holiday
Monday 26 Dec 2022: Christmas Day Alternative
Tuesday 27 Dec 2022: Boxing Day Alternative
Please ensure that you order your prescriptions in advance so that you will not run out of medication during the period the surgery is closed.

Need to see a doctor? NHS 111 can help
If you need to see a doctor but can’t get to your local practice you may be able to be seen outside of normal practice hours.

Try 111 Online first https://111.nhs.uk

Or

Call 111 and if appropriate, the advisor will be able to schedule you an appointment with a GP – it may not be your usual one – at a local venue. If you could be better treated elsewhere, they will be able to direct you to the best place to suit your needs. 111 is free to call at all times.

Experiencing a mental health problem?
If you are affected by a mental health issues over the bank holidays and are not already known to local mental health services, or call 111. If you are a service user already, you can access services via your Community Mental Health Team or the out of hours GP service.

Emergency care
If you or someone you are with finds themselves in a life-threatening situation call 999 and ask for an ambulance. You will be taken to most appropriate place for your needs which in some case may not be your nearest hospital.

25th Mar

Our new telephone system Starts 1st April 2022

 

A new telephone system - Babble Voice will replace our current system.

The new technology is set to improve patient access and experience by making
it easier for patients to get through to the surgery and allowing them to be
directed to the information or medical care needed.

Our new system offers multiple phone lines and call-back functionality,
helping to better manage demand.


Babble Voice is integrated with EMIS, our clinical system.

There is no change to the surgery's phone number 01628 624469

We hope the new telephone system and the new website will improve patient
access to the surgery, patient information and communication.

Please give us time to adapt while we do these much-needed changes

 

Click here for more info

20th Mar

Coronavirus: Spring booster offered to elderly and vulnerable in England

15th Mar

Training Days

In order to provide you with the very best care, all of our doctors, nurses and staff need to keep their knowledge and skills up to date. All surgeries in Windsor Ascot and Maidenhead (WAM) have regular training sessions throughout the year and all Practices are closed during these times.

The forthcoming training afternoons for 2021-22 are as follows:

  • Tuesday 15th March 2022

On these days the Practice closes at 12.30 and re-opens at 8.00am the next day

At all times when the Practice is closed emergency advice and assistance is available by calling 111.

11th Mar

Emergency Departments 11-03-2022

The Emergency Departments at Wexham Park and Frimley Park hospitals are currently experiencing an increasing level of demand which is likely to continue throughout this weekend. Please only attend if you have severe symptoms or suffering from a life-threatening condition. Check out our Know Where To Go guide for advice on how to get the help you need quickly and close to home. Remember, if it’s less than an emergency, call 111 https://orlo.uk/MYet4

Cervical smear
4th Mar

Make sure you book an appointment if you are invited for your smear test

 


Make sure you book an appointment if you are invited for your smear test (also called cervical screening).

If you missed your last one or are not sure, speak to your GP practice. You can find out more about a smear test in the easy read leaflet atbit.ly/smear-test-easy-read [PDF]

18th Feb

Storm Eunice

Due to Storm Eunice Holyport surgery has lost it's power supply and as such we have moved as many staff as we can to our Claremont site please keep an eye on your telephone to see if you have received a text or been called if your appointment has been changed in anyway.

 

If you do have a face to face appointment today 18-02-2022 it will now be at Claremont surgery unless you are told otherwise.

 

We are sorry for any inconvenience caused and advice to be safe you should stay at home if you do not need to go out.

Mmr
1st Feb

Around 1 in 10 children in the UK aren’t vaccinated against measles, mumps or rubella (MMR).

Around 1 in 10 children in the UK aren’t vaccinated against measles, mumps or rubella (MMR).

The MMR vaccine is safe and offers the best protection for children and their community. If you can’t remember if your child has had their MMR vaccines, check their personal child health record (red book) and speak to your GP practice to book their first or second dose. Visit nhs.uk/MMR for more information.

15th Jan

Spotting the signs of coercive control

Domestic abuse isn’t just about a ‘strong man’ physically abusing a ‘weak woman’ – a story that has been played out in the media for a very long time. The problem with this narrative is that we often don’t recognise different types of abuse occurring in relationships that don’t look like this. This can make it difficult to spot signs of abuse and support those in need.

For example, a family carer might be taking money from someone who they look after or a gay couple where one partner is isolating the other from friends and family.

It’s important for us all to be more aware of the different types of abuse that can occur in an intimate relationship. Domestic abuse can take on the form of controlling and coercive behaviour.

Coercive control is acts of assault, threats, humiliation and intimidation used to harm, punish, or frighten their victim. The perpetrator uses controlling behaviour to make their victim feel helpless and isolated.

It can happen without physical violence and can be just as detrimental to a victims’ wellbeing. This is why, in 2015, existing legislation was changed to include a new offence which would give police the power to stop this from happening.

New figures from the Office for National Statistics (ONS) revealed that cases of coercive control have more than doubled since last year. The new ONS figures suggest that the increase is likely due to police forces increasing their use of the new law over the last year, a sign that we are hopefully instigating cultural change around this form of domestic abuse.

So what does controlling and coercive behaviour look like? Here are some examples from Women’s Aid.

controlling your finances, such as taking your wages or benefits or only allowing you a small allowance
preventing you from working or studying or controlling your ability to go to work or a place of study
controlling what you wear
preventing you from having access to transport
controlling when you can sleep and eat
disconnecting the phone and internet or taking away or destroying your mobile, tablet or laptop
monitoring you via online communication tools or using spyware following you and checking up on you
not allowing you any privacy (for example: opening your mail, going through your laptop, tablet or mobile)
repeatedly checking to see who has phoned you
embarrassing you in public
isolating a person from their family and friends
telling you where you can and cannot go
not letting you use your car
shutting you in the house
saying the abuse doesn’t happen
saying you caused the abuse saying you wind them up
crying and begging for forgiveness saying it will never happen again
repeatedly putting you down such as telling you that you are worthless
enforcing rules and activity which humiliate, degrade or dehumanise you
buying clothes that are purposefully too small for you to ‘diet’ into
making you wear clothes that are baggy and worn.
making angry gestures, shouting you down or using physical size to intimidate
destroying your possessions
breaking things and punching walls
threatening to kill or harm your family and friends, family pets
threats of suicide
Help and advice

If you’re in a controlling relationship and need help, there’s a variety of organisations that can help.

Domestic abuse investigation units

These are local points of contact for advice for domestic abuse and can be contacted on 101. In an emergency always call 999.

National centre for domestic violence

Provides a free, fast emergency injunction service to survivors of domestic violence regardless of their financial circumstances, race, gender or sexual orientation.

0844 8044 999

www.ncdv.org.uk

Refuge and Women’s aid

Women’s Aid is the national charity for women and children working to end domestic abuse. The 24 Hour helpline and online services, which include the Survivors’ Forum, help hundreds of thousands of women and children every year.

0808 200 0247 (24-hour)

www.womensaid.org.uk

RESPECT- domestic abuse perpetrators’ helpline

A team of skilled professionals offering advice, information and support to domestic violence perpetrators, as well as to their ex-partners and frontline workers. They are a helpline and email service.

0808 802 4040

www.respectphoneline.org.uk

Samaritans

Talk to Samaritans any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal.

0845 790 9090

www.samaritans.org.uk

Victim support

Help for victims. Services are free and available to everyone, whether or not the crime has been reported and regardless of when it happened.

0808 168 9111

www.victimsupport.org.uk

14th Jan

Fit notes update

Fit notes for Statutory Sick Pay purposes

The Department for Work and Pensions suspended the requirement for fit notes for benefit purposes between 17 December 2021 and 26 January 2022. Claimants whose fit notes expire, and those who make new claims due to a health condition between 17 December and 26 January (and are still ongoing), will need to provide medical evidence from 27 January, and may therefore contact their GP for a fit note in advance of this date. These should be issued.

Fit notes for Statutory Sick Pay purposes will be required for absences which begin on or after 27 January and last for longer than 7 days. Individuals whose sickness began between 10 December and 26 January inclusive will continue to be able to self-certify their absence for up to 28 days.

11th Jan

NHS internet issues this morning

NHS internet issues this morning - please note that some practices are experiencing internet connectivity issues this morning which is effecting access to the clinical system as well as some telephone systems. This is a National problem with engineers in attendance to resolve.

7th Jan

Order a repeat prescription

Use this service to order a repeat prescription.

You can only order repeat prescriptions. You cannot order one-off, short-term prescriptions.

Who can use this service

You can use this service if the following apply:

  • you're aged 13 or over
  • you're registered with a GP surgery in England – you can register with a GP surgery if you do not have one
  • you've been prescribed a repeat prescription

 

6th Jan

Message for people with diabetes at the practice

As you know, as part of your diabetes annual review, urine testing is really important to look for early signs of kidney damage. We do this through a test called the albumin:creatinine ratio (ACR) test, which looks for small amounts of protein in the urine.

 

We know people struggle to do the test, and many would prefer to avoid the clinic and test at home wherever possible. That’s why we are offering a new, NHS funded service to allow people to do this test at home with a kit and a smartphone.

 

If you meet the criteria for the new service, you will receive a text message (or a letter) about this testing process, which is run by Healthy.io. If you want to find out more, please click here: https://lp.healthy.io/minuteful_info/.

 

This text is not a scam; you do not need to pay for the service, and if you would rather opt out of the process you can say at any time. If you want to speak to their customer support team, you can call them on 020 7183 7939.

4th Jan

Patients are no longer able to email our Surgery

Due to patients sending an Email to our surgery being an unsafe way to communicate with us we have turned off our patient access email address as of the 1st January 2022.

The safest and fastest way to communicate with us electronically is via eConsult. Consult Online from Home - Claremont and Holyport Practice (webgp.com)

What is eConsult?

eConsult is a clever bit of software that allows you to quickly and safely get help and advice from your own doctors
and GP practice online, for free, from anywhere.

eConsult is a form-based online consultation & triage platform the collects your medical or administrative request and sends it through to your GP practice to triage and decide on the right care for you and everyone else.

Why use eConsult

Community

By submitting an eConsult your doctors can make sure every patient gets the right care, saving appointments for those that need them. If you can use eConsult it means you free up the phone line for those who are not able to use the internet.

Reassurance

We don’t always know what is wrong with us, which is why we go to the doctors. By submitting an eConsult you give you doctors all the information they need to decide on the right care for you and your family.

Speed/Access

eConsult is available to use any time, day or night, from any device connected to the internet. There is no need to wait in a phone queue or visit the practice. It takes just 3-4 minutes to complete an eConsult and your practice will get back to you within 1 working day, if not sooner.

26th Dec 2021

PCR testing sites have different operating hours today (26 Dec)

PCR testing sites have different operating hours today (26 Dec). See the image below for details, or find full details here: https://www.gov.uk/government/news/test-and-trace-services-continue-over-the-festive-period.

 

 

20th Dec 2021

Sick note temp change

If an employee goes off sick on or after 10 December 2021, up to and including 26 January
2022, you cannot ask them for proof of sickness until they have been off for 28 days or more.
 
An Employee’s statement of sickness would suffice for this period if you do not have a company Employee’s statement of sickness form one can be found at: https://www.gov.uk/government/publications/statutory-sick-pay-employees-statement-ofsickness-sc2 
 
Further guidance can be found on the above at: https://www.gov.uk/guidance/statutory-sick-pay-employee-fitness-to-work 
13th Dec 2021

COVID-19 booster programme

Message to our patients – update on the COVID-19 booster programme

 

Following the Prime Ministers announcement, your local NHS and its partners are working extremely hard to roll out the COVID-19 booster vaccination programme to our communities.

 

All adults are eligible from Monday 13 December for a booster jab, 3 months after their second dose.

 

All GP surgeries are working really hard to create as many vaccination appointments as possible, and all patients will be invited for their booster dose at the right time. Please bear with us. In order to vaccinate as many people as possible in the most safe way, we are prioritising booked appointments – we will contact you.

 

If you want to see what other options are available, please use the National Booking System here or call 119:

  • From 13 December for all those in their 30s and above
  • From 15 December to everyone over the age of 18

 

For more information, please visit COVID-19 Vaccination | Frimley Health and Care  

11th Dec 2021

Tell the NHS about coronavirus (COVID-19) vaccinations you've had abroad